Buy It Again Amazon Item Dissapeared
by copythat
If yous wonder what happened to your Amazon.com order history after a security glitch with a credit card that meant an gild never processed or shipped, keep wondering. Amazon can see your gild just the company won't give its customers that courtesy of whatsoever order history on things that don't go through. The online retailer makes it seem like that order attempt merely never happened. And that 'never happened' includes non even putting those items back into your account'due south Cart--so a customer could place the order again.
It was a security glitch for an infrequently-used credit card -- and that'south not necessarily Amazon'due south mistake. Information technology's actually not clear what triggered the order to exist kicked back, and isn't relevant. The backwash is what's aggravating. Amazon's method of dealing with orders it doesn't procedure is aggravating, and completely unprofessional.
After spending 30 minutes on the phone with Amazon.com, the following was revealed:
#1) Yeah, Amazon will make an social club that information technology never candy disappear from the customer's account. In other words,at that place'south no lodge number to exist able to provide an agent, and no way to see that the club was fifty-fifty originally placed -- period. Choosing orders from the terminal 30 days won't work. There's no fashion to trace the lodge -- or what was in that order.
#1B) Yes, Amazon is aware that it deletes the guild view from customers' accounts. Apparently it's "policy".
#2 If at that place's a problem with the order's payment processing, Amazon.com doesn't fifty-fifty have the decency to put those items that never had an opportunity to transport back into the customer'south waiting 'Cart' surface area. Spent an hour shopping and choosing items? Customers can expect forwards to doing information technology all once more. No guild history, and no waiting items if yous need to place that club once again after it didn't ship the showtime time. And if you think the problem tin can be solved through e-mail notifications of the payment processing consequence, call back again. Amazon doesn't bother listing the particular numbers in e-mails either.
#2B) Yes, Amazon is aware that it doesn't put items from an unprocessed society dorsum into the customer's Cart. Since customers need to place an order again, considering it didn't go through, it would seem mutual sense. Or simply courteous to your customers who have spent all that time shopping. But apparently that, too, is "policy".
If customers think Amazon.com is unaware of these issues, it's not the case. Reps are enlightened of both of these outcome with unprocessed orders. It seems the online retailer itself doesn't view the lack of order history every bit a problem. Client service dubs both the missing order history, that'south non viewable by the customer, and the lack of returning those unprocessed items to a Cart "policy".
Amazon reps tin can see the attempted social club via the company's own computer system -- and knows customers cannot -- but refuses to provide whatsoever reason for making the previous guild attempt invisible for customers.
Trouble #3: This is the additional jewel, for customers who happen to take used a gift card or Amazon code and are having a trouble using it after Amazon.com canceled the order. Gear up for an additional issue, particularly if y'all accept more than than i fellow member in your household with dissever Amazon.com accounts.
When a security effect causes the society non to process or go through, Amazon.com kindly sends an e-mail notification telling the customer that any gift card or code amount used for that lodge has basically likewise been canceled out with the social club -- but refunded back. In other words, just apply the lawmaking again on your next order. The entire number must be re-entered by the customer on a hereafter order. The code isn't already applied to a client's online account, waiting for next time, which is why the post-obit is weird: Gift cards are not issued in whatever ane specific proper name and should therefore be eligible for use on any Amazon business relationship or order. That'south true -- the Showtime time. After repeated problems in trying to use the gift card amount just several days subsequently the company had claimed information technology was refunded, the Amazon code still wouldn't work. Calling Amazon yielded the response that the merely problem could be if the item I was ordering wasn't being fulfilled past Amazon itself, only rather from a split seller. After dumbly accepting this reasoning (who knew an Amazon gift lawmaking wasn't usable for annihilation on the site -- only for items actually fulfilled by Amazon itself?) I got off the phone, to discover the detail I was attempting to order really WAS in fact fulfilled direct past the visitor.
After round two of troubleshooting with a rep, I finally defenseless on to the strangest of 'policies' from Amazon: If a gift card or code has been entered into any customer account, and the club canceled past Amazon for any reason, Amazon.com actually links that souvenir carte or lawmaking only to that account that was used. From that signal frontwards -- and even though the code must be re-entered at the time to come appointment when it'south used -- the retailer will not allow the gift card lawmaking to be used on whatever other Amazon customer's account, at least not automatically. A rep can manually transfer allowance of the code to another client'south business relationship, if you're willing to sit down on the phone for roughly 15 minutes. Enquire Amazon why that lawmaking is unusable on any other account, when information technology technically shouldn't be considering it isn't issued in whatever one specific person's name, and the company has no answer -- except, again, that it's "policy". Hazarding a guess, that "policy" helps increase the likelihood of a gift card never getting used. Whatever the reason, it'due south irritating. All said and done, by the time things were sorted out with the telephone rep placing the previously-ordered items back into the cart, three items were out of stock for Amazon fulfillment -- and had to be ordered from Amazon sellers instead. Amazon loss: $55. It may non be much from one customer, but multiplied times millions of orders, a large clamper of modify.
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Source: http://www.wacktrap.com/shopping/online-based/amazon-order-never-processed-and-history-disappears-no-number-or-cart-items
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